'On The Day' Appointments
On the Day appointments are our preferred way to book an appointment. By offering an on the day appointment service we aim to give you a higher expectation of seeing a Doctor routinely, on the day you choose and give you a greater chance of getting an appointment with the doctor of your choice at short notice as well as cut down the rate of patients who fail to keep appointments when booked in advance.
Phone lines open at 8.45am (Monday to Friday). You should phone early as phone lines can be busy.(Please note all calls to and from the surgery are recorded for training and monitoring purposes). Alternatively you can walk into the surgery from 8.30am to book an appointment.
All routine appointments with the Doctor are 10 minutes, however if you have more than one problem to discuss you may need to request a double appointment, otherwise the Doctor may not have time to deal with everything and ask to to return for a further appointment.
If you are too late in phoning and all the appointments are booked for the day you may be asked to call back early the following day when all newly released appointments will be available. We are aware that you may have to call back the following day and this may not always be convenient but if you are flexible about your appointment you have the knowledge that we have appointments being opened up on a daily basis. Remember you can see the Practice Nurse for contraceptive services, BP checks and blood tests (that have been requested by the Dr) you do not need to see the doctor for these.
If you book an appointment and then find you cant attend, please give at least 1 hours notice of cancellation so someone else can use the appointment.
Please note we do not offer extended hours or open at weekends.
See Practice Policies on side bar for appointment information & procedures
Online Appointment Access
A number of advanced appointment are released for patients who would like to book online.
To use this system please contact reception at the surgery.
Requests to register for this system will be passed to a doctor for authorisation.
If you don’t need seen ‘On the Day’ and are more flexible to book ahead you can request an advance appointment for the Doctor up to two weeks ahead. These appointments are limited to specific Doctors and tend to be early morning slots, but this can be useful if you have a day off for example.
It is important you keep a note of your advance appointment time as these are the appointments patients forget to attend or cancel and end up being wasted. If your appointment is booked more than 24 hours in advance you should receive a text reminder of your appointment time 24hours prior to the appointment time, in case you need to cancel or change it, providing you have given us your up to date mobile telephone number.
Cosultation Length - 10 mins
The standard GP consultation length in NHS practices up and down the UK is 10 minutes. Most GP’s and Practice Nurses agree that 10 minutes is not really long enough to deal with anything but the simplest of problems. Each GP sees approximately 16-20 patients at 10 minute intervals every morning and the same number in the afternoon and usually speaks to 10-20 people on the phone as well as house calls. Obviously, there are situations where an appointment will over-run, for example, in the event of an emergency or where someone is very distressed. However, the commonest reason for appointments over-running is there are simply too many problems to discuss in a single consultation. In such situations, the consultation eats into” the next patient’s consultation and surgeries frequently run very late, which dan be very inconvenient to patients.
With the ageing population together with patients often having multiple health problems and on multiple medications, It is becoming impossible to deal with multiple problems in 10 minutes. The best option would be for consultations to last for longer but, unless there were more doctors and nurses to see patients, this would mean that it would take longer for a patient to get an appointment. However, there is already a shortage of GPs in the UK and this is likely to get worse rather than better in the foreseeable future.
We all need to make sure the appointments are used appropriately so that we see those patients who need to be seen.
• If you have a minor illness then you should contact the excellent pharmacy run Minor Ailments Service. There are posters on this service in the waiting room.
• Please remember to arrive on time — this is often why surgeries run late.
• If you have made an appointment you must cancel it if you no longer need it. We are losing 200 appintmènts per month due to patients missing appointments and we have removed several people from our list who have repeatedly missed appointments.
• please remember that the consultation length is 10 minutes. If you have several issues which you wish to discuss then you will be asked to make a further appointment if your appointment is “eating in to the next patient’s appointment”. Alternatively, ask for a double appointment if you wish to discuss more than 1-2 problems.
• Please; do not ask for other people to be seen at your appointment. It may “only take a few minutes”, but it will inevitably cause surgeries to run late and inconvenience others.
• Please do not ask for repeat prescriptions.
• If you havé a problem that does not require you to be seen then ask for a telephone consultation
— i.e. for blood results, completion of forms or other problems that don’t require to be examined.
We are sorry that we have had to adopt such a policy bur demand for appointments is steadily increasing (up from 300million to 360 million Primary Care appointments in the UK in the last 7 years) and is still increasing therefore we have to stick more rigidly to 10 minute appointments.
If You Have A Problem That Can’t Wait And You Need To Be Seen
If you have a condition which can not wait until the next routine appointment please inform the receptionist. The receptionist may ask you to give a brief description to give to the Doctor to assess the urgency of the problem. (Requests for sick lines, prescriptions and letters are not considered urgent)
If you cannot attend an appointment for any reason please inform us as soon as possible giving at least 1 hours notice of cancellation in order for us to be able to offer the slot to someone else. If you fail to attend or fail to cancel the appointment in advance you may be sent a Did Not Attend (DNA) letter. This is a letter advising you that you have wasted an appointment that someone else could have used. If you are sent this letter on 3 occassions you may be asked to register with a new surgery.
The Surgery is suitable for access for the disabled, including toilet facilities.
No Smoking Policy
We operate a “CLEAN AIR” policy and ask you to refrain from smoking in any area of the Surgery.