Sandyford Surgery Newsletter
Telephone Disruption From 23/05/11
We apologise for any difficulty you may have experienced trying to get through to our sugery on the phone. This is due to a fault in the street and is outwith our control. Our lines currently have a temporary fix on them however if you do have difficulty getting through to us please call 08454242424 who may be able to give you advice in an emergency.
We have been advised by BT that this may take a week or two to fully repair.
Essential Computer Maintenance
The Practice is changing computer system at the end of June. Please order your medication early and if possible try & delay routine enquiries from 24/06/11 untl 08/07/11. There will be no advance appointments available during this period. This system will be new to all staff so please be patient if staff and Drs take a bit longer accesssing the computer system.
Hopefully there will be the minimum disruption during this period. Please be patient.
Breast Screening 50-70years
All women who are registered with the Practice aged 50-70yrs will automatically be called for breast screening from mid June.
To be invited please make sure that your address details held with the surgery are correct.
We would encourage all patients to attend.
NHS Inform
NHS INFORM is a new health information service designed to give you access to the information you need, when you need it. You can find it online at www.nhsinform.co.uk or over the phone on 0800 22 44 88 (8am - 10pm).
NHS Inform can provide general information on medical conditions, answers to FAQ'S as well as info on health & welfare topics health issues making the news and other information. Information can be tranlated in to another language,on casette, video or braille.
Working Health Service
This is a scheme that is being piloted to help a small company employee or self employed person return to work.
If you are experiencing stress/ anxiety or any health issues you can self refer by phoning this number.
0800 019 2211 or email www.salus.co.uk
Referral Process:-
You will be contacted by an NHS Case Manager within 2 working days of receipt of referral.
You will be offered a telephone appointment with your Case Manager withing 5 working days of referral
Your Case Manager will work with you to design and agree tour personal action plan.
Agreed therapeutic intervention will be accessed and delivered.
The programme will last between 2 - 12 weeks dependent on your needs.
WE ARE NOT THE SEXUAL HEALTH CLINIC!!!
WE ARE NOT SANDYFORD INITIATIVE FAMILY PLANNING/ SEXUAL HEALTH CLINIC, IF YOU WOULD LIKE TO CONTACT THEM YOU CAN DO SO USING THE LINK ON OUR CONTACTS PAGE SIDEBAR OR PHONE THEM DIRECTLY ON 0141 211 8130 OR WEBSITE WWW.SANDYFORD.ORG
PUBLIC HOLIDAYS
The surgery will be closed on the following public holidays:
Monday 30thMay 2011
Monday 18th July 2011
Please ensure you order your repeat medication in plenty of time
If you have an EMERGENCY on the public holidays, please view the contact page for Emergency arrangements.
BOOKING APPOINTMENTS
The Practice offers a range of appointments daily (Monday to Friday), each morning and afternoon with the exception of a Tuesday afternoon when the surgery is closed. You are requested to book an appointment to see the Doctor and appointments are normally 10 minutes per person. The majority of Doctor appointments are released each day at 8.45am for booking on the day, however some early morning appointments can be booked in advance if required. Appointments can be made in person or by phone so please phone early (lines open 8.45am) on the day of your choice, for an appointment and if you require a longer consultation please request a double appointment. If something is urgent please inform the receptionist who will try to fit you into an emergency slot. If you feel it is not necessary to see a Doctor and are only looking for advice you can request telephone advice and a Doctor will phone you back at a suitable time.
Bowel Screening
Patients who are registered with the Practice aged 50 - 74yrs will automatically be called for screening in the near future.
To be invited please make sure that your address details held with the surgery are correct.
For further information about the programme, please contact Public health Screening on 0845 270 0030 or visit www.bowelscreening.scot.nhs.uk
HPV
For information visit www.fightcervicalcancer.org.uk or contact the surgery if you have any concerns.
EMERGENCY CARE INFORMATION SCHEME
NHS Greater Glasgow has introduced an Emergency Care Information scheme to make GP out-of-hours patient care better and safer.
The scheme enables your GP practice to provide important information about your care to the NHS Greater Glasgow GP out-of-hours service.
This means that when you, or someone acting on your behalf, are referred to the GP out-of-hours service for health care advice or treatment, the nurse or doctor is able to look up your emergency care information from your GP record.
Your emergency care information cosists of:
1 Any known allergies
2 Current Medication
This allows the doctor or nurse to know which drugs you have been prescribed, even if you are too ill to remember.
If you do not wish this information to be available to the doctor or nurse looking after you out-of-hours, then please let your GP Practice know. Remember, though, that this may deny you an improvement in your medical care.
Are you a Carer? Let us know
A Carer is someone who looks after a partner, relative or friend who cannot manage without help because of illness frailty or disability. You may or may not live together. You can obtain an independent assessment as a carer, for more information contact 0141 353 6504
HOLIDAY VACCINATIONS
If you are intending to go abroad this year, it is best to check what vaccinations you may require. You should make a separate appointment for each family member with the Practice Nurse allowing at least four to six weeks before travel to discuss and arrange any vaccinations and travel advice.
A fee may be payable in some cases for particular vaccinations or where a certificate or note of vaccination is required.
Your local pharmacy can also assist you if you require anti malarial's.
Don't leave getting your vaccinations done to the last minute as we may not have appointments available at short notice and leaving them to the last minute can also affect how effective they are in protecting you!
Dental Advice Line
If you require any information about Dental Services in the Greater Glasgow and Clyde Area please contact:
0141 427 8234 or GG-UHB.dentalenquiries@nhs.net
This Dental Advice Line service is available Monday - Friday 8.30am - 5.00pm
Infectious Diseases
If you think that you have an infectious disease that can be passed onto other patients while attending the surgery e.g. Chickenpox, please inform the reception staff on your arrival.
DISABILITY DISCRIMINATION ACT
This Act has now come into effect and the Practice would welcome any comments or suggestions to improve our premises that would assist those patients with disabilities which would assist us in prioritising work.
FREEDOM OF INFORMATION ACT
This Act has now come into effect. Any person requiring information should make a request in writing to the Practice Manager. Requests must state the name and address of the applicant and describe what information is required.
It should be noted that practice information is also covered by the Data Protection Act.