See below which appointment type suits best to book a doctor’s appointment.
Please note Practice Nurse & Health Care Assistant appointments are normally booked in advance by telephone or in person, as they are not normally available on the day.
Booking a Doctors Appointment
Appointments may be made by telephone, in person or online. The receptionist will request some information when booking an appointment to assist the doctor and to ensure you are referred to the appropriate health professional.
Please make one appointment for each member of the family who needs to be seen
We try to keep to time but please be patient if someone before you takes longer than planned
Appointments are normally ten minute slots and so if you have a complicated problem, or more than one problem, please ask for a longer appointment
Patients can choose whichever doctor they wish to attend in the Practice depending on appointment availability.
‘On The Day’ Doctor Appointments
On the Day appointments are our preferred way to book an appointment. By offering an on the day appointment service we aim to give you a higher expectation of seeing a Doctor routinely, on the day you choose and give you a greater chance of getting an appointment with the doctor of your choice at short notice as well as cut down the rate of patients who fail to keep appointments when booked in advance. Our receptionists will request the reason for the appointment to assist the doctor and ensure you are referred to the appropriate health professional.
Phone lines open at 8.45am (Monday to Friday). You should phone early as phone lines can be busy.(Please note all calls to and from the surgery are recorded for training and monitoring purposes). Alternatively you can walk into the surgery from 8.30am to book an appointment.
All routine appointments with the Doctor are 10 minutes, however if you have more than one problem to discuss you may need to request a double appointment, otherwise the Doctor may not have time to deal with everything and ask to to return for a further appointment.
If you are too late in phoning and all the appointments are booked for the day you may be asked to call back early the following day when all newly released appointments will be available. We are aware that you may have to call back the following day and this may not always be convenient but if you are flexible about your appointment you have the knowledge that we have appointments being opened up on a daily basis. Remember you can see the Practice Nurse for contraceptive services, BP checks and blood tests (that have been requested by the Dr) you do not need to see the doctor for these.
Advance Doctor Appointments
If you don’t need seen ‘On the Day’ and are more flexible to book ahead you can request an advance appointment for the Doctor up to two weeks ahead. These appointments are limited to specific Doctors and tend to be early morning slots, but this can be useful if you have a day off for example. We only have a small number of advance appointments available for the doctors as most of our appointments are bookable on the day
It is important you keep a note of your advance appointment time as these are the appointments patients forget to attend or cancel and end up being wasted. If your appointment is booked more than 24 hours in advance you should receive a text reminder of your appointment time 24 hours prior to the appointment time, in case you need to cancel or change it, providing you have given us your up to date mobile telephone number.
If You Have A Problem That Can’t Wait And You Need To Be Seen
If you have a condition which can not wait until the next routine appointment please inform the receptionist. The receptionist may ask you to give a brief description to give to the Doctor to assess the urgency of the problem. (Requests for sick lines, prescriptions and letters are not considered urgent).
To speak with a Doctor or Nurse on the telephone you should phone the receptionist early morning or afternoon. Your call will either be passed on to the named person or, a message will be recorded for you if they are not available. The receptionist will do her best to advise you when you can expect to receive a call back.
Home Visit Requests
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the Doctor to schedule house calls
You can also be visited at home by a District Nurse if you are referred by your GP. You should also be visited at home by a Health Visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
If you cannot attend an appointment for any reason please inform us as soon as possible giving at least 1 hours notice of cancellation in order for us to be able to offer the slot to someone else. If you fail to attend or fail to cancel the appointment in advance you may be sent a Did Not Attend (DNA) text message or letter. This will advise you that you have wasted an appointment that someone else could have used. If you are sent this on 3 occassions you may be asked to register with a new surgery. We do not tolerate wasted appointments.